Refund Policy
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Refund Policy for Astrologer Sanjay Sharma
At Astrologer Sanjay Sharma, we strive to ensure customer satisfaction with our products and services. However, if you need to request a refund, please review the following policy details:
Refund Eligibility:
- Our refund policy is valid for 5 days from the date of purchase. If more than 5 days have passed since your purchase, we cannot offer a refund or exchange.
- Refunds are only applicable to products that are returned in their original, undamaged condition.
- Certain items are exempt from our refund policy, including perishable goods, magazines, and customized items such as rings and jewelry. We also do not accept returns on items exchanged for fake products.
Partial Refunds: A partial refund may be granted in the following cases:
- Books with signs of use.
- Items that are original but have missing or damaged parts.
- Items returned more than 5 days after receipt.
Refund Process:
- Once we receive your refund request and returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, the refund will be processed and credited to your original method of payment.
Late or Missing Refunds:
- If you have not received your refund, please check your bank account and contact your credit card company as it may take some time for the refund to be officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at [your contact email].
Sale Items:
- Items purchased on sale are not eligible for refunds.
Exchanges:
- We only exchange items that are defective or damaged. If you need to exchange a defective item for the same product, please contact us via email.
Shipping Policy:
Within India:
- We offer free shipping across India using reliable courier services like DTDC and Blue Dart. There are no additional shipping costs beyond what is included in the purchase price.
Outside India:
- International shipping typically takes 30-35 days. If we encounter any issues with shipping, we will refund the full amount within 40-45 days.